TSERA SPECIAL POLICE: SHARE YOUR FEEDBACK

A Formal Written Complaint Form can be completed and submitted by the impacted/affected person or person, a parent or legal guardian of a minor on their behalf, or, a representative of an incapacitated or deceased person or persons. The basis of the complaint must allege actual misconduct, violation of policy, improper conduct, or other valid grievance.


The written complaint must be received by either: (1) the administration, or (2) the Internal Affairs and Professional Standards Unit; who begins an initial investigation into the allegations brought forth by the complainant. Throughout the investigation, the complainant will be contacted and updated on the matter. The complainant will be required to answer all follow-up questions, and participate to the extent necessary to both investigate and potentially resolve the allegations. The complainant may designate a representative to receive all notices concerning the complaint. However, a representative is not permitted to act on behalf of the complainant.

Each Formal Written Complaint Form or Witness Statement Form must be certified under penalty of law, and verified by oath or affirmation. As a part of the complaint certification and verification, it is necessary for the complainant to be able to positively identify the TSERA Special Police representative(s) allegedly involved. If the complainant is unsure, or is unable to positively identify the representative(s) allegedly involved, the investigating personnel will make every attempt to identify the representative(s) involved.

A representative of Internal Affairs and Professional Standards will be in contact or meet with the complainant and attempt to reach a satisfactory/conciliatory understanding based upon the allegations and any supporting evidence relating to the complaint. If the complainant is not satisfied, an escalated investigation will begin, handled by a representative as designated by the Chief or other authorized administrator.

An initial investigation can take up to 60 days from the date of receipt of the original complaint. If the complainant has been arrested and charged for actions stemming from or related to the formal complaint, the investigation may be delayed until the disposition of those charges. The Chief or other authorized administrator may also extend an investigation for good cause up to 60 days.


The Chief or an authorized administrator has 30 days from the receipt of the Internal Affairs and Professional Standards report to make a final determination and disposition of the complaint. The disposition, including any disciplinary action, will be communicated in writing to the representative(s) against whom the complaint was filed. The complainant will receive a notice of the disposition by certified mail including a summary of the findings and reasons for the disposition.

TSERA Special Police will publish the number of formal complaints filed in an annual report, including disposition and if disciplinary action was taken. All Formal Written Complaints and associated findings and actions are securely maintained by the Administration, and are available to the TSERA Special Police Administration, Board of Directors, agency personnel involved, and complainant(s) and/or their representatives upon request.