The official website of TSERA Special Police. Here’s how you know.


How Are We Doing

Your Opinion Matters!

We want to hear from you.
Let us know how we are doing.

At TSERA Special Police, we are committed to excellence in all aspects of our operations. Your feedback is valuable to our continuous quality improvement.

We actively encourage and welcome your input on our personnel, operations, and processes; as it allows us to better serve you, our community, partners, stakeholders, and clients. Through ongoing evaluations and refinement, our goal is to ensure that we maintain the highest standards of performance and service.

General Feedback Form

Please use this form to let us know how we’re doing!

Complaints and Compliments

Complaints and compliments can be submitted to TSERA Special Police 24 hours a day, 7 days a week.
There are multiple options available for submitting your complaint or compliment.

Compliments Procedure

Any compliment or commendation concerning a TSERA Special Police representative may be sent via email by contacting the Duty Station or Location where the representative is assigned. Please direct all calls, email, and correspondence to the attention of the District Commander for the specific location or duty station.

Complaints Procedure

TSERA Special Police is committed to providing exceptional professional service and protecting those we serve. If you feel that you have been subjected to misconduct or other unprofessional conduct by TSERA Special Police personnel, we would like to investigate and take action on the issue as soon as possible.

If your complaint involves another agency, you must contact that agency directly. The TSERA Special Police Internal Affairs and Professional Standards Unit investigates alleged misconduct of TSERA Special Police personnel only. TSERA Special Police thoroughly evaluates all complaints and reports of personnel misconduct. Anyone who files a complaint will be treated with dignity and respect.

By Phone

You may bring the issue to the attention of our administration during regular business hours by calling +1-302-426-2111. You can also bring the issue to the attention of the on-duty Officer In Charge (available 24/7 by calling +1-844-998-7372) who may be able to resolve it, or, they will document and escalate the issue to our administration to discuss the matter with you. If a complaint or problem cannot be resolved to the satisfaction of the complainant by phone, a formal written complaint procedure is available.

In Writing

The formal complaint procedure begins with the complainant filling out a Formal Written Complaint Form. Completed Formal Written Complaint Forms should be submitted directly to TSERA Special Police administration, as specified on the form. Download, complete, and mail in the Formal Written Complaint Form. The complainant must fill in and complete all requested information, and submit the original completed form with an original signature. Incomplete forms or copies will not be accepted. TSERA Special Police strongly suggests that you keep a completed copy for your own records. All completed Formal Written Complaint Forms must be mailed to:

TSERA Special Police Administration
ATTN: Internal Affairs and Professional Standards
8 The Green, Ste. 14193
Dover, Delaware 19901
Complaint Process